Shipping Protection & Fraud Prevention Trifecta
1) Reduced Costs: Saved $101K with round-trip package protection, cutting shipping insurance expenses by 39%.
2) Retained Revenue: Kept 95% of revenue on lost-order claims and reduced Item Not Received chargebacks by 41%.
3) Protected Launches: Blocked bots and ensured fair product drops, selling 1,766 collaboration units with <1% chargebacks and cutting fraud by 89% on a major release.

Omnichannel Operations Consolidation
1) Streamlined Systems: Restructured POS and e-commerce operations, unifying SOPs across retail, fulfillment, and online.
2) Data Standardization: Standardized style names, UPCs, SKUs, and product details to enable clean reporting and ERP readiness.
3) Unified Policies: Aligned store policy, shipping, and tax collection across all sales channels.

Fraud Reduction Automations
1) Risk-Based Vetting: Automated fraud checks by order value and risk level, reducing annual chargebacks by 30%.
2) Blacklist Management: Automatically tagged and blocked repeat offenders.
3) Pattern Detection: Identified multiple-order fraud cases with 100% accuracy, preventing $191K in losses.

International Expansion Enablement
1) Market Strategy: Developed pricing and tariff strategies to remain competitive internationally.
2) Customer Experience: Removed hidden carrier fees, streamlined returns, and improved global service.
3) Cost & Compliance: Cut carrier fees 28% and ensured seamless international tax compliance.

Revenue Growth Programs
1) Instant Credit & Exchange: Retained 23% of revenue, boosted repurchase by 17%, with zero liability on unreturned items.
2) Automated Funnels: Generated $949K in incremental revenue via abandoned cart, browse abandonment, welcome flows, and push notifications.
3) Customer Insight Systems: Built a low-cost analytics-enabled contact form, revealing 19% of inquiries stemmed from no/late responses—improving service processes across online and retail channels.